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Return of products

Non-refundable products:

- Zipper

-Mouline embroidery threads (DMC)

- Knitting needles & crochet hooks

-Scissors

-Buttons & bag buttons

Heat-sealing motifs

-Patron BURDA

-Species sold by the measure & we have cut for the execution of the order

-Packaged products whose packaging has been altered


Withdrawal / Return - Product Replacement

You have the right to return the product within 14 calendar days justifying the reason for its return. The returned product must be in its original condition and you will be charged for its return costs. To return a product, please also send us the retail receipt.

The refund is made within one week, from the date we receive the product to be refunded, in the same way that the payment was made, except in the case of cash on delivery, in which case our company will deposit the amount in account that you will indicate to us.

In case something you do not like or do not do or it was defective or does not correspond to the product of your order, you have the right to request the replacement of the product.

In detail, in order for the return to be possible, you must:

a. the product to be returned is in the condition received and in any case has not been used.

b. the product to be returned must be accompanied by the proof of retail sale.

If the above conditions are met the product will be returned by you at your own expense.

On the contrary, if the return / replacement is due to a proven defect of the product, the shipping costs of the new product or your refund will be borne by our company.