Product delivery / Shipping costs
a. Products delivery:
The delivery of the ordered products takes place from Monday to Friday, within 1 - 10 working days from the date of submission of the order for the distribution of our goods in the countries of the European Union, to the address you have stated when filling in your details. The Company is not responsible in cases of delay or inability to deliver, which is due to force majeure (extreme weather events, strikes, etc.), however it must inform you, in order to state if you wish to complete the transaction under the new conditions.
b. Shipping charges:
Shipping costs are as follows: fixed shipping fee 5 €
DENIAL OF RECEIPT
In case of refusal to receive an order, the buyer is obliged to deposit the shipping costs. The company reserves the right not to execute a customer order with a history of repeated denials of receipt, cancellations and / or returns. In future future orders the 'cash on delivery' option will not be accepted.
Withdrawal / Return - Product Replacement
You have the right to return the product within 14 calendar days justifying the reason for its return. The returned product should be in its original condition and you will be charged for its return costs. To return a product, please also send us the retail receipt. The refund is made within one week, from the date we receive the product to be refunded, in the same way that the payment was made, except in the case of cash on delivery, in which case our company will deposit the amount in account that you will indicate to us. In case something you do not like or do not do or it was defective or does not correspond to the product of your order, you have the right to request the replacement of the product. In detail, in order for the return to be possible, you must: a. The product to be returned must be in the condition received, ie it must be complete, without damage, its packaging must be the one that normally accompanies the product and in any case it has not been used and b. The product to be returned must be accompanied by the retail sales receipt. If the above conditions are not met the product will be returned to you at your own expense. Conversely, if the return / replacement is due to a proven product defect, the shipping costs of the new product or your refund will be borne by the Company. The Company is liable for compensation in case of lack of agreed capacity or the existence of a defect, only if this has been caused by its fault. Any damage to the product upon its return to us is the sole responsibility of you. To avoid your own inconvenience, we recommend that you carefully check at the time of delivery of your order the condition of the products sold and the integrity of their packaging and label, in order to identify any obvious defects.